Customer Service Representative

Job Summary

Supporting waste and recycling operations, the freelance Customer Service Representative will provide professional assistance through various communication channels while coordinating with vendors and internal teams in a remote role requiring 40 hours per week during Eastern Time business hours.

Key Responsibilities

• Provide prompt and accurate support through phone, email, and service-management portals
• Respond to service questions and coordinate with vendors to ensure timely service delivery
• Track work orders and escalate unresolved service issues to the appropriate internal authority

Required Qualifications

• 2+ years of customer service, operations support, or service-coordination experience
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint
• Ability to multitask effectively in a fast-paced, high-volume environment
• Demonstrated accountability, initiative, and teamwork skills
• Comfort managing changing priorities and working occasional overtime when needed