Customer Service Representative

Job Summary

Providing professional and solution-focused support, the part-time Customer Service Representative will serve as the first point of contact for customers, addressing inquiries and resolving concerns while working remotely.

Key responsibilities

• Answer incoming customer inquiries and provide accurate information regarding products and services
• Document customer interactions in internal systems and manage inquiries to meet key performance indicators
• Collaborate with team members virtually to support overall service goals and stay updated on product information

Required qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred
• Previous experience in customer service or call center environments preferred
• Proficient in the use of CRM platforms and customer service tools
• Reliable high-speed internet connection and a dedicated, quiet workspace at home
• Flexibility to work varying schedules, including occasional evenings and weekends