Customer Service Representative
Job Summary
Seeking a motivated Customer Service Representative, this full-time position will manage high-volume customer interactions via phone, email, and live chat, providing product and service information while resolving issues in a fast-paced environment.
Key responsibilities
- Answer customer service calls and respond to emails across multiple storefronts
- Engage with customers through live chat and screen Technical Support calls
- Process and approve returns, track RMAs, and manage custom product sales orders
Required qualifications
- High School Diploma or GED
- Minimum of one year of customer service experience in a Distribution/Warehouse Office Environment
- Experience with NetSuite/SalesForce is desired
- Proficiency in technology and strong computer skills are required
- Phone customer service experience is required
Complete Job Description
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