Customer Service Representative
Job Summary
Providing empathetic support to members, the full-time Customer Service Representative will manage onboarding, answer inquiries, and guide clients through their financial journey, all while working remotely from home.
Key responsibilities
- Communicate with members via phone and email, ensuring care in every interaction
- Listen to members' needs, providing empathetic solutions tailored to their unique situations
- Collaborate with team members to share knowledge and document member interactions accurately
Required qualifications
- Minimum of 1 year of customer service experience (call center or retail)
- High school diploma or equivalent
- Availability for an 8-hour shift between 6 am - 8 pm
- People-focused approach with a solution-oriented mindset
- Ability to handle a high volume of inbound calls
Complete Job Description
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