Customer Service Representative
Job Summary
Seeking a full-time Customer Service Representative, the role will manage inbound calls to educate customers on retirement plans and respond to inquiries, with the flexibility to work remotely or in-office, primarily during closing shifts ending at 10 PM EST.
Key responsibilities:
- Build relationships with customers by providing information on retirement products and addressing inquiries
- Strive for first call resolution while navigating multiple systems to assist with account-related issues
- Participate in ongoing training and coaching sessions to enhance service delivery and personal development
Required qualifications:
- High School Diploma or GED
- 3+ years of customer service experience
- Proficiency with basic computer functions and navigating multiple systems
- Availability to work shifts between Monday and Friday from 7:30 AM to 10 PM EST
- Strong learning agility and adaptability in a fast-paced environment
Complete Job Description
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