Customer Service Representative

Job Summary

Answering 50 to 70 inbound calls daily, the full-time Customer Service Representative will provide accurate information, manage caller complaints, and ensure adherence to company policies while maintaining professionalism and courtesy.

Key responsibilities

• Field caller complaints and escalate issues as necessary
• Respond to sample accountability emails within 24 hours of receipt
• Maintain attendance and phone percentages of 90% or better

Required qualifications

• High School graduate (some college preferred)
• 3-5 years of customer service experience in an inbound call center environment
• Above average computer skills
• Exceptional written and verbal communication skills