Customer Service Representative
Job Summary
To support customer interactions, the full-time remote Customer Service Representative will serve as a liaison between customers and the company, addressing inquiries, resolving issues, and maintaining accurate records while working a schedule of Saturday to Monday and major holidays from 6:30 AM to 7:30 PM Eastern Standard Time.
Key responsibilities
- Act as a liaison between customers and the company, addressing inquiries and providing solutions
- Resolve routine requests and complex inquiries using internal systems and procedures
- Maintain accurate records and CRM data in compliance with HIPAA regulations
Required qualifications
- High school diploma or GED equivalent
- 2 or more years' experience in a customer service role
- 1 or more years' experience working in a contact center/call center environment
- Reliable internet with a minimum download speed of 50 Mbps
- Experience with software such as Microsoft Office and CRM systems
Complete Job Description
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