Customer Service Representative
Job Summary
Providing remote customer service support, the full-time Customer Service Representative will manage inquiries, claims, and complaints related to sales and installations while maintaining positive customer relationships.
Key responsibilities
- Address customer inquiries, concerns, claims, and complaints in a timely and professional manner
- Resolve customer claims effectively while adhering to company policies and consumer laws
- Collaborate with internal teams to enhance service delivery and improve customer experience based on feedback
Required qualifications
- High school diploma or equivalent
- Minimum of 2 years of customer service experience in a sales or customer-facing environment
- Understanding of customer service processes and complaint resolution
- Ability to follow established procedures and guidelines with minimal supervision
- Strong organizational skills and ability to analyze customer feedback for improvement initiatives
Complete Job Description
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