Customer Service Representative

Job Summary

Handling inbound calls from borrowers and clients, the full-time Customer Service Representative will address inquiries, perform loan maintenance requests, and ensure accurate documentation while working in an office setting in Lake Zurich, IL.

Key responsibilities

• Answer inbound calls and resolve complex inquiries related to loan servicing
• Process loan payments, verify account information, and handle escalated issues
• Document all interactions accurately in databases and maintain compliance with regulatory training

Required qualifications

• High school diploma or equivalent
• 1+ years of experience in a high-volume call center
• Proficiency in Microsoft applications and mortgage servicing platforms
• Ability to manage multiple tasks in a fast-paced environment
• Effective communication skills to explain complex matters clearly to customers