Customer Service Representative

Job Summary

To support patient inquiries and billing issues, the full-time remote Customer Service Representative will manage communications via telephone, email, and in-person interactions, ensuring effective resolution of patient requests for both hospital and physician accounts.

Key responsibilities:

• Respond to patient inquiries regarding billing for hospital and physician accounts through various communication channels
• Access relevant databases and vendor applications to assist in resolving patient inquiries and process related tasks
• Document all actions taken in the billing system and complete daily statistic summary reports

Required qualifications:

• High School Diploma
• Three years of relevant work experience in telephone customer service
• Knowledge of third-party insurance and medical terminology
• Proficient computer skills
• Demonstrated ability to effectively interact with the public and healthcare professionals