Customer Service Representative

Job Summary

To support patient inquiries, the full-time remote Customer Service Representative will respond to and resolve billing questions from patients regarding hospital and physician accounts through various communication channels.

Key responsibilities:

• Responds to patient inquiries via telephone, mail, email, and in-person regarding billing issues
• Accesses relevant databases and systems to assist in resolving patient inquiries and processes various billing-related tasks
• Documents all actions taken in the billing system and completes daily statistic summary reports

Required qualifications:

• High School Diploma
• Three years of relevant work experience, including telephone customer service
• Knowledge of third-party insurance and medical terminology
• Demonstrated ability to effectively interact with the public and healthcare professionals
• Strong computer skills and excellent customer service abilities