Customer Service Representative
Job Summary
Supporting the Southwest Region, the full-time Customer Service Representative will handle orders, inquiries, and concerns about Purina products and services via phone, email, and fax while working remotely from Texas during business hours of 7am-4:30pm CST.
Key responsibilities:
- Manage customer orders from entry to invoicing, ensuring fulfillment expectations are met
- Identify and resolve issues related to customer orders by collaborating with cross-functional teams
- Develop and maintain customer relationships to proactively anticipate and address needs
Required qualifications:
- High School Diploma/GED
- 2 - 4 years of comparable customer service experience
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Ability to work any schedule between 7:00am - 4:30pm CST
- Experience with Salesforce and order entry systems like JDE E1 and SAP
Complete Job Description
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