Customer Service Representative

Job Summary

Providing exceptional support to financial institution clients, the full-time remote Customer Service Representative will manage client inquiries, resolve issues, and coordinate with internal teams primarily through email communication.

Key responsibilities

• Build and maintain strong relationships with financial institution clients by delivering outstanding customer service
• Respond to client inquiries via email and phone, ensuring timely and accurate updates
• Create, manage, and monitor support tickets through CRM and ticketing systems

Required qualifications

• Minimum of 1 year of customer service, support, or related experience
• Strong written and verbal communication skills
• Excellent multitasking and organizational abilities
• Ability to manage multiple priorities in a fast-paced environment
• Basic Microsoft Office and computer proficiency