Customer Service Representative
Job Summary
Working remotely full-time, the Member Customer Service Representative will provide first call resolution and customer support through inbound and outbound communications while ensuring accurate and timely information delivery.
Key responsibilities
- Manage inbound and outbound customer service calls, providing resolution and education to callers
- Document and follow up on customer inquiries, routing issues to the appropriate departments as necessary
- Handle sensitive information in compliance with Personal Protected Information (PPI) requirements
Required qualifications
- High School Diploma or GED
- Two years of customer service experience in related fields
- Demonstrated proficiency in Microsoft Office Suite or equivalent software
- Ability to adapt communication style to various audiences
- Experience in healthcare, insurance, or claims processing industries preferred
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,849 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
