Customer Service Representative
Job Summary
To support a service-oriented team, the full-time Customer Service Representative will assist members with transportation inquiries, schedule and modify reservations, and document customer interactions while working remotely from West Virginia.
Key responsibilities
- Assist customers with transportation questions and concerns
- Schedule, modify, and cancel reservations as requested
- Document customer complaints and ensure accurate trip data entry
Required qualifications
- High School Diploma preferred
- 0-2 years of contact center or customer service experience with high call volume
- Ability to accurately type at least 35 words per minute
- Excellent interpersonal skills and ability to work independently
- Capability to quickly learn new technology and processes
Complete Job Description
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