Customer Service Representative

Job Summary

To support a service-oriented environment, the full-time Customer Service Representative will serve as the first point of contact for members, addressing transportation inquiries and concerns while working remotely from Oklahoma.

Key responsibilities:

• Assist customers with transportation questions and concerns, scheduling, modifying, and canceling reservations as needed
• Document customer interactions and complaints accurately to ensure a positive experience
• Maintain a professional demeanor while adhering to company policies and participating in required meetings

Required qualifications:

• High School Diploma preferred
• 0-2 years of contact center or customer service experience in a high call volume environment
• Ability to type at least 35 words per minute accurately
• Proficient in quickly learning new technologies and following complex instructions
• Must reside in Oklahoma