Customer Service Representative

Job Summary

Passionate about making a difference, the full-time remote Customer Service Representative will serve as the first point of contact for members, assisting with transportation inquiries, scheduling services, and ensuring a positive experience that contributes to improved health outcomes.

Key responsibilities

• Assist customers with transportation questions and concerns, scheduling, modifying, and canceling reservations as needed
• Document customer interactions and complaints accurately, ensuring all relevant information is recorded
• Maintain a professional demeanor while supporting a 24/7 contact center environment, adhering to company policies and attendance standards

Required qualifications

• High School Diploma preferred
• 0-2 years of contact center or customer service experience in a high call volume environment
• Ability to accurately type at least 35 words per minute
• Proficiency in quickly learning new technology and processes
• Capacity to work independently and collaboratively within a team