Customer Service Representative
Job Summary
To support a service-oriented environment, the full-time Customer Service Representative will resolve member inquiries regarding transportation services and ensure a positive experience while working remotely from Virginia.
Key responsibilities
- Assist customers with transportation questions, scheduling, and modifications of reservations
- Document customer interactions and complaints accurately while maintaining a professional demeanor
- Participate in required meetings and support a 24/7 contact center environment, including nights and weekends
Required qualifications
- High School Diploma preferred
- 0-2 years of contact center or customer service experience, or equivalent education/experience
- Ability to type at least 35 words per minute
- Proficiency in learning new technology and following complex instructions
- Must reside in Virginia and meet work-from-home requirements, including high-speed internet access
Complete Job Description
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