Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative will respond to customer service calls and correspondence, document interactions, and update systems in accordance with Standard Operating Procedures and contract requirements.

Key responsibilities

• Respond to customer service inquiries and process correspondence related to child support services
• Document all customer interactions and maintain accurate records in compliance with established procedures
• Complete necessary updates in SMI and state systems as required by Standard Operating Procedures

Required qualifications

• High school diploma or equivalent with at least one year of experience in customer service or related fields
• Proficiency in data entry and familiarity with Microsoft Word, Excel, and other Windows applications
• Knowledge of child support policies and SDU payment processing procedures
• Ability to work independently and manage varied schedules, including overtime as necessary
• Strong interpersonal skills with the ability to handle upset callers tactfully and courteously