Customer Service Representative
Job Summary
Empathetic and results-oriented, the full-time Customer Service Representative will serve as the primary point of contact for customers, addressing inquiries about utility services and providing exceptional support in a fully remote environment.
Key responsibilities:
- Complete a virtual paid training program and pass weekly tests
- Assist customers with inquiries related to utility services, billing, and payment assistance
- Document customer interactions accurately and collaborate with other departments to resolve issues
Required qualifications:
- Must be 18 years of age or older
- High School Diploma or equivalent
- Ability to engage on the phone with minimal distractions for the entire shift
- Proficiency in operating multiple computer windows and tabs while assisting customers
- Excellent attendance record to ensure customer availability
Complete Job Description
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