Customer Service Representative

Job Summary

To enhance patient experience, the full-time remote Customer Service Representative will manage inbound and outbound communications regarding patient billing inquiries, ensuring timely resolution of account balances and providing exceptional customer service.

Key responsibilities

• Respond to patient and guarantor inquiries regarding billing issues, payment arrangements, and insurance processing
• Perform account reviews and updates in Epic systems, ensuring accurate billing and documentation of all interactions
• Collaborate with various departments to resolve complex billing issues and maintain compliance with HIPAA guidelines

Required qualifications

• High School diploma or GED equivalent required; Associate's Degree preferred
• 1-3 years of relevant experience in customer service or collections in a healthcare setting strongly desired
• Knowledge of Epic billing systems preferred
• Strong organizational and effective communication skills required
• Alternative work experience or training in lieu of experience may be considered