Customer Service Representative
Job Summary
Providing exceptional customer support, the remote Customer Service Representative will manage inquiries and resolve issues related to orders while working from locations such as Montana, Wisconsin, Florida, Oklahoma, Iowa, Arkansas, or Michigan.
Key Responsibilities:
- Respond to customer support tickets and manage high-volume phone calls to assist with existing orders
- Document issues in Confluence and visit court dockets for information on case filings
- Collaborate with internal teams to ensure timely completion of tasks related to customer orders
Required Qualifications:
- High school diploma or GED with 1-3 years of customer support or call center experience
- Proficient in Microsoft Outlook, Excel, Word, and PDF Editor
- Experience with document manipulation and ability to transcribe information accurately
- Typing speed of at least 55 words per minute
- Ability to maintain composure and productivity in high-pressure situations
Complete Job Description
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