Customer Service Representative
Job Summary
Working remotely on a full-time basis, the Customer Service Representative will provide contact center support to clients by managing inbound and outbound calls, addressing medical billing inquiries, and assisting with payment plans during the 11:30am - 8pm CST shift.
Key responsibilities
- Consistently meet production and quality assurance standards for calls
- Maintain quality customer service by adhering to company policies and specific customer procedures
- Assist customers with account resolution, including medical billing questions and financial assistance programs
Required qualifications
- Must be available to work 11:30am - 8pm CST
- High-speed home internet is required
- High School Diploma or equivalent combination of education and relevant experience
- One year or more of customer service experience in a remote setting is preferred
- Strong organizational, multi-tasking, and time-management skills
Complete Job Description
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