Customer Service Representative
Job Summary
Providing remote support to clients, the full-time Customer Service Representative will assist Early Out Service patients with medical billing inquiries, payment plans, and account resolution while maintaining availability from 8am to 5pm PST, Monday to Friday.
Key responsibilities
- Consistently meet production and quality assurance standards for inbound and outbound calls
- Maintain quality customer service by adhering to company policies and procedures
- Effectively communicate with callers to resolve account issues and process payments
Required qualifications
- Must be available to work 8am - 5pm PST
- High-speed home internet (not cell-based) is required
- High School Diploma or equivalent combination of education and relevant experience
- One year or more of customer service support experience in a remote setting is preferred
- Strong organizational, multi-tasking, and time-management skills
Complete Job Description
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