Customer Service Representative
Job Summary
Answering inbound calls from healthcare providers, the full-time Customer Service Representative will manage medical prior authorization requests and resolve customer complaints while working remotely.
Key responsibilities
- Handle an average of 50+ inbound calls daily regarding medical prior authorization requests
- Utilize multiple applications and screens to provide efficient service and resolve customer issues
- Attend all training sessions and strive to meet call center performance metrics
Required qualifications
- High School diploma or GED
- At least 1 year of customer service experience
- Intermediate proficiency in Microsoft Programs and ability to navigate multiple applications
- Knowledge of medical terminology
- A dedicated workspace free from distractions
Complete Job Description
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