Customer Service Representative

Job Summary

To support a nationwide customer support operation, the remote National Workforce Information Representative will respond to customer inquiries through various channels, providing accurate information and assistance while maintaining high service standards in a 24/7 environment.

Key responsibilities

• Respond to customer inquiries via phone, email, text, chat, and self-service tools
• Deliver Tier 1 customer support, including information services, order intake, and escalation routing
• Document customer interactions accurately and assess needs to resolve inquiries or escalate as necessary

Required qualifications

• High school diploma or GED certificate required
• Minimum of two years of customer service experience, preferably in a contact center
• Must be a U.S. Citizen or Permanent Resident
• Demonstrated proficiency in English, both verbal and written
• Ability to pass a background investigation and drug screen