Customer Service Representative

Job Summary

Seeking a customer-focused professional, the full-time remote Customer Service Representative will manage customer communications, resolve issues, and build strong relationships through effective coordination and proactive support.

Key responsibilities:

• Managing all customer communications in a professional and efficient manner
• Answering inquiries regarding product options, pricing, and order status while processing reprints and resolving service concerns
• Collaborating with internal departments to ensure a seamless customer experience and handling escalations with a sense of ownership

Required qualifications:

• High school diploma or equivalent; post-secondary education preferred
• 1-2 years of experience in customer service or a related field
• Proficient computer skills, including experience with Microsoft Office
• Strong organizational skills with the ability to manage multiple tasks and deadlines
• Ability to work both independently and collaboratively in a team environment