Customer Service Representative
Job Summary
Providing exceptional customer service in a fast-paced environment, the full-time Customer Service Representative will assist residents with property issues, manage welcome communications, and process applications, all while working remotely from Florida.
Key responsibilities
- Assist residents in person or over the phone with professionalism and courtesy
- Handle property issues and conduct general property condition assessments to enhance resident experiences
- Perform outbound calls for rent collections and manage communication regarding Home Owner Association violations
Required qualifications
- High school diploma or GED
- Proven experience in property management administration or customer service
- Intermediate proficiency in Microsoft Word, Excel, Outlook, and Adobe; experience with property management software is a plus
- Professional verbal and written communication skills
- Ability to manage advanced calls with a calm demeanor
Complete Job Description
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