Customer Service Representative

Job Summary

Working from home on a contract basis, the Call Center Customer Service Representative will answer customer inquiries, record call details, and process requests while adhering to established methods and procedures.

Key responsibilities

• Answer telephones and respond to basic customer questions using provided training methods
• Record call outcomes on account history and initiate required confirmations
• Process customer requests through various communication methods under direct supervision

Required qualifications

• High school diploma or G.E.D
• Zero or more years of customer service or telephone experience
• Experience with organizational functions and personnel
• Familiarity with fax machines, computer software, and telephone technology
• Skilled in the use of help desk software