Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Customer Service Representative will serve as the primary contact for long-term care residents and facility partners, handling account inquiries, billing accuracy, and payment processing in a remote environment.

Key Responsibilities

• Serve as the primary customer support resource for account inquiries and billing concerns
• Collect and verify account-specific information, including billing details and insurance coverage
• Process customer payments and resolve billing questions in a timely manner

Required Qualifications

• 1+ year of experience in a high-volume call center environment
• 1+ year of experience with health insurance billing, including Medicaid and Medicare
• 1+ year of experience in a remote work-from-home environment
• Willingness to work Monday-Friday from 10:00am-6:30pm EST
• Demonstrated proficiency in working with multiple systems and Microsoft Office