Customer Service Representative

Job Summary

Serving as the face of the Virtual Patient Care platform, the part-time Customer Service Representative will ensure patients receive exceptional service by answering inquiries, managing patient accounts, and coordinating with the medical team, all while working remotely.

Key responsibilities

• Greet patients warmly and provide a welcoming presence on the Virtual Care platform
• Answer patient calls with professionalism and provide solutions to inquiries
• Maintain patient accounts and collaborate with the medical team for scheduling

Required qualifications

• 2+ years of related work experience, including call center, patient coordination, or claims experience
• 2+ years of remote work experience
• Ability to handle confidential and sensitive information
• Proficiency in Google Suite
• Experience in the medical field is preferred