Customer Service Representative
Job Summary
Supporting a nationwide network of agents, the full-time remote Customer Service Representative I will deliver timely and accurate service through phone, email, and chat while collaborating with internal teams to meet performance metrics and quality standards.
Key responsibilities
- Provide routine customer service and policy support to agents and carriers regarding coverage, rates, and billing issues
- Communicate effectively through multiple channels while navigating various systems and platforms
- Research and resolve customer inquiries, maintaining accurate records of interactions in the CRM system
Required qualifications
- High school diploma or equivalent
- Proficiency in Microsoft Office and web-based systems
- Strong written and verbal communication skills
- Ability to evaluate policy information and recognize potential issues
- Remote-ready mindset with self-motivation and organizational skills
Complete Job Description
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