Customer Service Representative
Job Summary
To support a growing team, the full-time Customer Service Representative will manage incoming calls from child support client stakeholders, categorize calls, and document interactions while working remotely.
Key responsibilities
- Receive and categorize calls from child support stakeholders according to established procedures
- Document customer interactions and record any abusive or extraordinary calls
- Provide accurate information and resolve customer complaints with appropriate solutions
Required qualifications
- High School Diploma or equivalent required
- At least one year of prior experience in customer service, call center, or related fields
- Proficiency in data entry skills, including keyboard, mouse, and 10-key pad
- Basic knowledge of Microsoft Office
- Availability from 7:30 am to 6:00 pm, Monday through Friday
Complete Job Description
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