Customer Service Representative

Job Summary

Empowering consumers to live active lifestyles, the full-time remote Customer Service Representative will provide exceptional support, process orders, and resolve inquiries across various communication channels.

Key responsibilities

• Act as the first level of support for consumer inquiries, ensuring effective communication and problem resolution
• Evaluate warranty claims and communicate resolutions to customers while maintaining accurate records of interactions
• Assist with order placements and offer product recommendations, while meeting performance metrics for customer satisfaction

Required qualifications

• 0-2 years of experience in a customer service role, preferably in a contact center environment
• Reliable, high-speed internet connection
• Proficiency in using customer service software and databases
• Strong interpersonal skills with a consumer-first mindset
• Ability to handle high call volumes in a fast-paced environment