Customer Service Representative

Job Summary

Supporting a government client, the full-time Customer Service Representative will manage incoming calls, prepare detailed reports, and engage with callers while working remotely.

Key responsibilities

• Answer and track incoming calls while navigating multiple systems and applications
• Prepare and submit accurate reports in government systems and conduct database research
• Route and escalate calls appropriately, applying critical-thinking skills beyond established scripts

Required qualifications

• 3+ years of experience in a call center environment
• High school diploma or equivalent
• Proficiency in Microsoft 365, particularly Microsoft Word
• Experience handling sensitive information and passing a government security background check
• Proficiency with telephony systems and CRMs