Customer Service Representative

Job Summary

Providing exceptional service, the part-time Customer Service Representative will handle inbound calls from providers and members, ensuring resolution of inquiries related to benefits, claims, and eligibility while working remotely.

Key responsibilities

• Complete the training program and adhere to customer service metrics
• Answer inbound calls and provide resolutions for questions regarding benefits, claims, and eligibility
• Document call notes and manage call backs and escalations as necessary

Required qualifications

• 0-1 years of related work experience, preferably in an inbound call center within the health insurance industry
• High school diploma or GED
• Professional phone voice and etiquette
• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent verbal and written communication skills