Customer Service Representative

Job Summary

Serving as the primary point of contact for customers, the full-time Customer Service Representative will provide prompt support via phone and email, accurately document interactions, and collaborate with internal teams to resolve inquiries and support order fulfillment in a hybrid work environment.

Key responsibilities:

• Provide effective customer support and resolve inquiries through phone and email communication
• Document customer interactions and order-related activities accurately in company systems
• Collaborate with Sales and Order Management teams to ensure timely and accurate order processing

Required qualifications:

• Minimum of two years of customer service experience
• High school diploma or equivalent
• Fluency in English with strong verbal and written communication skills
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)
• Preferred experience with Salesforce, Oracle, or other CRM/order management systems