Customer Service Representative

Job Summary

To support a government client, the full-time Customer Service Representative will manage incoming calls, prepare detailed reports, and engage with callers while working remotely.

Key responsibilities

• Answer and track incoming calls while accurately documenting information
• Prepare and submit detailed reports in government systems and conduct database research
• Navigate multiple systems and escalate calls appropriately based on established protocols

Required qualifications

• 3+ years of experience in a call center environment
• High school diploma or equivalent
• Proficiency in Microsoft 365, particularly Microsoft Word
• Experience handling sensitive information and passing a government security background check
• Proficiency with telephony systems and CRMs