Customer Service Representative

Job Summary

As a full-time remote Provider Customer Service Call and Chat Representative, the successful candidate will serve as the primary point of contact for healthcare providers, efficiently resolving issues through calls and chats while navigating multiple systems and promoting self-service tools.

Key responsibilities:

• Act as an advocate for providers, demonstrating accountability and ownership in issue resolution
• Handle provider inquiries across multiple channels, including calls and chats, while triaging and addressing their needs
• Collaborate with internal partners to ensure timely and effective communication of resolved issues to providers

Required qualifications:

• High School Diploma / GED or equivalent work experience
• At least 1 year of customer service experience with a focus on analyzing and solving concerns
• Proficiency in using computers and navigating complex systems
• Ability to manage a high volume of calls and chats daily, requiring full attention during work hours
• Flexibility to work full-time hours, including potential overtime, weekends, and holidays as needed