Customer Service Representative

Job Summary

Detail-oriented and patient-focused, the remote Customer Service Representative (Market Operations) will manage patient intake, verify insurance coverage, and coordinate services across multiple locations in a fast-paced healthcare environment.

Key responsibilities

• Verify Medicare, Medicaid, and private insurance coverage for medical equipment and respiratory products
• Manage new patient setups and service requests across multiple regional locations
• Communicate with patients, caregivers, and internal teams to ensure smooth service delivery

Required qualifications

• High school diploma or GED equivalent
• Experience in healthcare administration, insurance verification, or patient intake
• Familiarity with medical equipment and billing practices preferred
• One year of related work experience preferred
• Knowledge of medical terminology preferred