Customer Service Representative

Job Summary

Providing high-level support to members and customers, the full-time remote Customer Service Representative will handle inquiries related to eligibility, benefits, billing, and general complaints while ensuring customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Manage and respond to member inquiries across various service areas, including eligibility and billing
• Document all incoming contacts and ensure professional communication with internal and external customers
• Evaluate data to resolve complaints and coordinate service recovery as needed

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM, with a current typing test
• Demonstrated ability to manage work with minimal direction