Customer Service Representative

Job Summary

Providing high-level support to members and customers, the full-time remote Customer Service Representative will handle inquiries, resolve issues, and promote services while ensuring compliance with organizational guidelines.

Key responsibilities:

• Manage member inquiries related to eligibility, benefits, billing, and complaints, ensuring accurate and timely responses
• Document interactions and coordinate with relevant departments to address customer concerns effectively
• Support compliance with organizational policies while maintaining the privacy and confidentiality of member information

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and achieve a minimum typing speed of 30 WPM
• Ability to effectively interact with diverse work units and understand relevant policies and processes
• Must pass knowledge checks during training