Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries across various categories, including eligibility and billing, while documenting all interactions
• Respond professionally to complex inquiries and coordinate with relevant personnel to resolve issues
• Support compliance and maintain confidentiality while striving to enhance customer satisfaction and retention

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM (typing test must be current within one year)
• Familiarity with systems used within the Membership Service Contact Center (MSCC) is preferred