Customer Service Representative

Job Summary

Providing high-level support to members, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries and provide accurate information regarding services, benefits, and complaints
• Document conversations and maintain compliance with privacy and confidentiality standards
• Collaborate with internal teams to resolve complex issues and enhance member experience

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment and knowledge checks during training
• Typing speed of at least 30 words per minute, with a current typing test
• Demonstrated ability to manage work with minimal direction