Customer Service Representative

Job Summary

Providing exceptional support in a remote environment, the full-time Customer Service Representative will enhance customer satisfaction by addressing inquiries, resolving issues, and promoting services while adhering to compliance guidelines.

Key responsibilities:

• Handle member inquiries related to eligibility, benefits, billing, and service reviews, ensuring accurate and timely responses
• Document conversations and maintain compliance with organizational policies while promoting extraordinary customer relations
• Collaborate with health plan personnel to gather information and implement resolutions for complex inquiries and complaints

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Typing speed of at least 30 WPM, with a current typing test
• Demonstrated ability to manage work with minimal direction and effectively interact with diverse teams