Customer Service Representative

Job Summary

Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, billing, and service reviews while ensuring compliance and maintaining high customer satisfaction.

Key responsibilities:

• Handle member inquiries and provide accurate information regarding various services and benefits
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Initiate contact with relevant personnel to obtain necessary information and resolve complaints

Required qualifications:

• Minimum two (2) years of customer service experience or KP member-interacting experience
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM (current within one year)
• Ability to effectively interact with diverse work units and understand relevant policies and processes