Customer Service Representative
Job Summary
Providing exceptional support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring compliance and enhancing customer satisfaction.
Key responsibilities
- Handle member inquiries and provide accurate information regarding services and benefits
- Document conversations and follow established procedures to meet customer needs
- Evaluate data and coordinate service recovery for complaints and concerns
Required qualifications
- Minimum two (2) years of customer service experience or relevant member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment
- Minimum typing speed of 30 WPM, with a current typing test
- Working knowledge of systems used within the Membership Service Contact Center (MSCC)
Complete Job Description
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