Customer Service Representative

Job Summary

Providing exceptional support to members, the full-time remote Customer Service Representative I will manage inquiries related to eligibility, benefits, and billing while fostering positive relationships and ensuring compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries regarding facility, eligibility, and billing issues, ensuring timely and accurate information delivery
• Document all incoming contacts and responses, evaluating data to resolve complaints and coordinate service recovery
• Support compliance with organizational policies while maintaining member privacy and confidentiality in all interactions

Required qualifications:

• Minimum two (2) years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass Classification Assessment and knowledge checks during training
• Minimum typing speed of 30 WPM (typing test must be current within one year)
• Demonstrated analytical and problem-solving skills relevant to customer service tasks