Customer Service Representative

Job Summary

Providing essential support to members and customers, the full-time remote Customer Service Representative will manage inquiries related to eligibility, benefits, and billing while ensuring high levels of customer satisfaction and compliance with organizational guidelines.

Key responsibilities:

• Handle member inquiries and provide accurate information regarding services, eligibility, and complaints
• Document all incoming contacts and respond to complex calls related to specialized product lines
• Initiate contact with relevant personnel to resolve inquiries and ensure effective service recovery

Required qualifications:

• Minimum two years of customer service experience or experience interacting with members
• High School Diploma or General Education Development (GED) required
• Must pass a Classification Assessment
• Minimum typing speed of 30 WPM, with a current typing test
• Ability to effectively interact with diverse work units and understand relevant policies and processes