Customer Service Representative
Job Summary
To enhance customer satisfaction and retention, the full-time remote Customer Service Representative will provide accurate and timely support to members, customers, patients, and providers, addressing inquiries and resolving issues related to health plan services.
Key responsibilities:
- Handle member inquiries regarding eligibility, benefits, billing, and service reviews while documenting all interactions
- Initiate contact with relevant health plan personnel to gather information and resolve complex inquiries
- Support compliance with organizational policies and maintain the confidentiality of member information
Required qualifications:
- Minimum two (2) years of customer service or KP member-interacting experience
- High School Diploma or General Education Development (GED) required
- Must pass Classification Assessment and typing speed test of 30 WPM
- Demonstrated analytical and problem-solving skills
- Ability to manage work with minimal direction and effectively interact with diverse teams
Complete Job Description
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